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Complaints & disputes

If a repair didn't hold, an install doesn't feel right, or a bill looks wrong, we want to make it right. Here's how.

  1. 01Email support@btuconsultingfl.us or choose "Complaint or dispute" above. Include your address, invoice number, and what happened.
  2. 02A manager acknowledges your complaint within one business day. Comfort or performance issues get a return visit, usually within two business days.
  3. 03You receive a written resolution within 10 business days — a warranty repair, adjustment, credit, or refund under our Refund Policy.
  4. 04Unresolved disputes follow the mediation process in our Terms of Service.