Privacy Policy

BTU Consulting, Inc. ("BTU Consulting," "we," "us") provides heating, cooling, and energy consulting services in Florida. This policy describes how we handle personal information collected through btuconsultingfl.us and in the course of serving customers.

Information we collect

• Contact details: name, phone, email, and service address.
• Home and equipment information: system make, model, age, test readings, photos of equipment, and audit data such as blower-door results.
• Access notes: gate codes, pet information, and preferred entry instructions.
• Billing information: invoices and payment records. Card details are handled by our payment processor; we don't store full card numbers.
• Financing: if you apply for third-party financing, the lender collects your application information under its own privacy policy.
• Website data: basic server logs (IP address, browser type, pages visited).

How we use it

• To schedule, perform, and document service, installations, and audits.
• To send appointment reminders, service reports, and maintenance-plan notices.
• To invoice, process payments, register manufacturer warranties, and handle warranty claims.
• To respond to questions, complaints, and disputes.
• To pull permits and meet legal and regulatory requirements.

We do not sell personal information or share it for third-party advertising.

Sharing

• Equipment manufacturers, to register warranties in your name.
• Building departments, for permits and inspections.
• Utility or government rebate programs, only when you ask us to help you apply.
• Service providers (scheduling software, payment processing, email), under confidentiality obligations.
• Authorities when required by law.

Text messages

With your consent, we send appointment and maintenance reminders by text. Reply STOP to opt out at any time. Message and data rates may apply.

Retention

We keep service records for the life of your equipment where practical, so future technicians can see its history, and financial records as long as tax law requires. Access notes are deleted when you're no longer a customer.

Security

We use access controls and reputable cloud providers to protect your information. No method of transmission or storage is completely secure.

Your choices

You may ask to see, correct, or delete your personal information, or opt out of marketing emails and texts, by contacting support@btuconsultingfl.us. We respond within 30 days.

Cookies

Our website does not use advertising or tracking cookies. The embedded Google map on our contact page may set its own cookies.

Children

Our services are not directed to children under 13, and we don't knowingly collect their information.

Changes

We may update this policy from time to time. The effective date above shows the latest version.

Contact

BTU Consulting, Inc., 19428 SW 82nd Place Rd, Dunnellon, FL 34432 · (352) 489-6237 · support@btuconsultingfl.us